In response to recent reports regarding the coronavirus disease 2019 (COVID-19), Big Bend Electric Cooperative will close its Ritzville and Mesa offices to the public effective Monday, March 16, 2020, until further notice.
The safety of our employees, members and community remains our highest priority.
Big Bend Electric personnel will continue to be accessible by calling 866-844-2363, Monday through Thursday 7 a.m. to 5:30 p.m. All departments will continue operating to maintain services and restore any outages that may occur during the office closure. Power outages can be reported 24/7 by calling 866-844-2363.
Electricity is a critical infrastructure and we have a responsibility to be proactive to make sure our service to the members and the community continues.
Several self-service payment options are available that can be utilized from the comfort of your home to avoid person-to-person interactions. These include AutoPay, pay-by-phone, SmartHub, drop boxes and US Postal Service. Click HERE for a full list of payment options.
In order to help our members during this difficult time, Big Bend Electric will not be charging late fees or disconnecting RESIDENTIAL or COMMERCIAL accounts during the month of April. If any of our members are having financial difficulties and are unable to pay a past due balance, please contact our office at 866-844-2363.
Big Bend Electric Cooperative appreciates members’ patience and understanding during this difficult situation.