Several Big Bend Electric members have recently received calls by scammers who are calling residents and impersonating utility staff, claiming to be collecting on late bills.
How the Scam Works:
The phone rings, and the person on the other line identifies her/himself as a representative from your local electric, water or gas company. He or she tells you that you are late on your bill. You need to pay immediately, or your utilities will be shut off.
Tips for Spotting a Utility Scam:
Big Bend Electric will never demand payment be made only by phone. You always have the option to pay by check, money order, or in person at our office.
We only accept credit card payments thru our automated system at 844-255-3682 or thru our website. We will never have a live person taking your payment information over the phone.
If you feel pressured for immediate payment or personal information, hang up the phone and call our office at: 866-844-2363. This will ensure you are speaking to a real representative.
Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or reported a problem. Also, ask utility employees for proper identification.
Any suspicious activity like this should be reported to Big Bend Electric and your local police department. We strive to make our members aware of potential scams so they can protect themselves from becoming victims of identity theft and other fraudulent activities.
Don’t trust your caller ID! Scammers have the ability to use companies phone numbers on your caller ID making it look like the call came from us.