General Questions
Big Bend Electric Cooperative’s office hours are 7 a.m. to 5:30 p.m. Monday through Thursday except holidays.
Please view our Payment Options page.
Please call our toll free number (866) 844-2363. Alternative phone numbers are listed on our Report an Outage page.
Please call the office and request a disconnect or reconnect. We will schedule this at our earliest convenience. Please view our Start/Stop/Transfer Service page.
Please call the office and ask to sign-up for an account. Please have a meter number available when you call, for additional information, view our Start/Stop/Transfer Service page.
Making comparisons are difficult because everyone uses electricity differently. But comparisons aside, the cost of heating and cooling your home increases as the outside temperature rises in the summer and drops in the winter.
The impact on your electric bill largely depends on your lifestyle and the energy efficiency of your home. Key factors include the insulation levels of walls, ceilings, floors, doors, windows, and skylights; the type of heating system; the degree of air infiltration; the home’s solar orientation; and the total floor space or volume of the house.
View our Energy Efficiency section for more tips and strategies to reduce your energy consumption and save on your electric bill.
Capital Credit Questions
For more details on Capital Credits, read our Capital Credits page.
Engineering Questions
As soon as your plans for the upgrade are finalized, but well before the equipment is installed, contact the Cooperative and ask for 1 of the staking engineers. We need to make sure that our facilities are sufficient to serve the new load. Otherwise, your quality of service may suffer.
The time necessary to fulfill a request varies from a few weeks to several months depending on how much work needs to be done, permitting issues and many other considerations. Please contact 1 of our staking engineers as soon as you know the details (pump size, building location, and electrical load, etc.) and we will work to meet your timeline.
After your metering equipment has been installed and inspected by the Washington State Department of Labor & Industries, the Cooperative has been notified by the Department of Labor & Industries that the inspection passed, and the facility charges have been paid, you may call the office and request that the new account be connected.
After your metering equipment has been installed and inspected by the Washington State Department of Labor & Industries and the Cooperative has been notified by the Department of Labor & Industries that the inspection passed, you may call the office and request that the new account be connected.
Please contact a Big Bend Electric Cooperative staking engineer. The staking engineer will send you a Service Application to be completed and returned, or you can print the Service Application from our website and submit it to us by mail, fax, email, or at 1 of our offices. We will respond to you as soon as possible.
Please contact a Big Bend Electric Cooperative staking engineer. The staking engineer will send you a Service Upgrade Application to be completed and returned, or you can print the Service Upgrade Application from our web site and submit it to us by mail, fax, email, or at 1 of our offices. We will respond to you as soon as possible.
- Residential Service Application (PDF)
- Commercial Service Application (PDF)
- Irrigation Service Application (PDF)
Upon receipt of the application, the staking engineer will determine if the Cooperative’s facilities will need to be upgraded.
You can find out what type of metering should be installed by asking the staking engineer that handled your new service request. If he or she is not available you can talk to another staking engineer or the Manager of Engineering for the type of metering to be installed.
Since metering requirements have changed over the years, the metering equipment should not simply be replaced with the same type that is presently at the site. You should talk to a staking engineer or the Manager of Engineering to determine what type of metering should be installed to replace the existing metering.
If there are overhead power lines and your plans are within 15 feet of the power line, call and talk to 1 of our staking engineers. If it is underground power or you are not sure, call and discuss your plans with a staking engineer.