It does not happen often, but when it does, Big Bend Electric Cooperative’s members should use the following procedure for reporting an electric outage.
First: Check your electrical panel
If you experience a service interruption, check your fuses or breakers to make sure the problem is not with your own equipment.
Then: Call Big Bend Electric
To Report an Outage Call 1-866-844-2363
Available 24 hours/day, 7 days/week
When calling, please have your account number ready. Be prepared to give the name and account number that appears on your bill. Your account number identifies the location of your electrical account on BBEC’s system. If you have any information about the cause of the outage, such as a tree or limb on the line or broken pole, etc., please give that information as well. This information will assist our service personnel in restoring your service quickly.
Stay away from power lines on the ground. Always assume downed lines are energized even if the lines are sagging or broken.
